Question 1

What locations do you ship to?

Accepted Answer

We currently ship worldwide, including the United States, Canada, Mexico, the European Union, the United Kingdom, Australia, New Zealand, Singapore, Japan, South Korea, and many other countries and regions around the world.

Question 2

How long does processing and delivery take?

Accepted Answer

Processing Times:• Ready-to-Ship Items: 1–3 business days• Made-to-Order Items: 5–15 business daysProcessing includes order verification, packaging, and preparation for shipment. Orders containing both in-stock and made-to-order items will ship together once all items are ready.Delivery Times:Once dispatched from our international studio, delivery typically takes 3–8 business days, depending on your location and carrier service.

Question 3

How to track my order?

Accepted Answer

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package.Please note that tracking updates may not appear in real time and are typically updated once the shipment arrives in the destination country.If you have any questions or need assistance, our Customer Care team is always here to help at service@theiaura.com.

Question 4

What is your return/exchange policy?

Accepted Answer

We offer a 30-day return and exchange policy for all ready-to-ship and made-to-order items — with no restocking fees (customers are responsible for return shipping unless the item is defective).For full details, please see our Return/Exchange Policy.

Question 5

What is moissanite?

Accepted Answer

Moissanite is a stunning gemstone composed of silicon carbide, renowned for its exceptional brilliance and fire. Originally discovered in a meteorite by Nobel Prize-winning scientist Dr. Henri Moissan in 1893, moissanite is now created in laboratories to achieve its extraordinary quality and purity.This gemstone is a sustainable and ethical alternative to diamonds, offering unparalleled durability and sparkle. With a hardness rating of 9.25 on the Mohs scale, moissanite is highly resistant to scratches and perfect for daily wear. Its unique ability to reflect light creates a rainbow-like scintillation, making it a popular choice for fine jewelry.At THEIAURA&CO., we embrace moissanite for its beauty, ethical origins, and timeless appeal.

Question 6

Moissanite vs. Diamond

Accepted Answer

Moissanite and diamonds are often compared due to their similar appearance and their popularity in engagement and heirloom jewelry. While they share some visual characteristics, they differ significantly in composition, properties, and cost.1. Composition:Moissanite is a lab-created gemstone made from silicon carbide, specifically the 4H crystalline polytype. While it closely resembles a diamond, it is chemically distinct. This striking similarity has made moissanite a leading choice for fine jewelry in recent years.2. Durability:Diamonds are renowned for their unmatched durability, scoring a 10 on the Mohs hardness scale—the highest possible rating. Moissanite, however, is the second-hardest gemstone, with a rating of 9.25. This makes it incredibly resistant to scratches and suitable for everyday wear, ensuring a lifetime of beauty.3. Brilliance & Fire:Moissanites surpass diamonds in light performance:Brilliance: Moissanite has a refractive index of 2.65, compared to a diamond’s 2.42. This means moissanite reflects more white light, resulting in dazzling flashes.Fire: Moissanite’s dispersion (fire) is 0.104, significantly higher than a diamond’s 0.044, giving it vibrant rainbow-like flashes in the right lighting.4. Cost:Moissanites are a budget-friendly alternative to diamonds, offering exceptional beauty without the high price tag. For the same carat weight, a moissanite typically costs 15 to 25 times less than a diamond, making it an ideal option for those seeking affordability without compromising on brilliance or durability.Summary:Moissanite offers a brilliant, durable, and ethical alternative to diamonds. With its superior light performance, durability, and cost-effectiveness, it has become a popular choice for engagement rings and fine jewelry. Whether you’re looking for timeless elegance or a modern sparkle, moissanite provides exceptional value and beauty.

Question 7

What does your warranty cover?

Accepted Answer

All THEIAURA & CO. jewelry is backed by our 2-Year Warranty, which covers manufacturing defects in materials and craftsmanship. For full details, please refer to our Warranty Policy.

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